Who we are
Our website address is: https://keda.co.uk.
Our company address is: Keda Music Ltd, CRL, The Shipping Building, 252 Blyth Road, Hayes, UB3 1HA, United Kingdom.
Our email address is: firstname.lastname@example.org
If you have any concerns over privacy on our site, you can write Customer Services at the above address.
Keda Music Ltd is committed to protecting your privacy in accordance with our obligations under data protection legislation. From the 25th May 2018, the main data protection law will be the General Data Protection Regulation, replacing the Data Protection Act 1998.
1.2. Raising queries or concerns
This Policy recognises the new rights of individuals under GDPR and describes your choices regarding use, access and correction of your personal information.
If you have any questions, comments, or concerns about data protection please contact us at info@Keda.co.uk If you are not satisfied with the response you receive from us for any reason then you may wish to contact the Information Commissioner’s Office via https://ico.org.uk/
What personal data we collect and why we collect it
3.1. When you visit our website
You are free to explore the Keda Music Ltd website without providing any Personal Information about yourself. When you visit the website to download our content or subscribe to our blog, we request that you provide Personal Information about yourself, and we collect Navigational Information.
3.2. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions that you enter into on our website, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. “Navigational Information”
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
3.4. Information about children
Our website is not aimed at addressing anyone under the age of 13. As such, we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
4. How we use information we collect
4.2. We never sell Personal Information
We will never sell your Personal Information to any third party.
4.3. Use of Personal Information
4.4. Use of Navigational Information
We use Navigational Information to operate and improve our website and your experience of it. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Keda Music Ltd.
4.5. Customer testimonials and comments
We post customer testimonials and comments on our website, which may contain Personal Information. We obtain each customer’s consent prior to posting the customer’s name and testimonial.
4.6. Security of your Personal Information
We use marketing platforms and partner services that are scrupulous about the safety of the data we store with them, using a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. They secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
4.7. Social Media Platforms
4.8. External websites
4.9. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.
4.10. International transfer of information
4.11. Complying with the Law
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
5. Navigational Information
We use “cookies” to help you personalise and enhance your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Website, for instance completing a form, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the webpages you visit. We use Google Analytics to keep track of the pages you visit, in order to determine what portion of our site is the most popular or most used by our customers. This data can be used to deliver customised content and promotions within the Keda Music Ltd website, for instance, to visitors whose behaviour indicates that they are interested in a particular subject area.
In addition, when you’re accessing our website, your device may provide us with information about the device you’re using, this could include the type of device or what operating system you’re using. Your device manufacturer or operating system provider will be able to provide you with more details about the information your device makes available to us.
5.2. Log Files
Keda Music Ltd may gather information about your computer hardware and software that is automatically collected by our WordPress platform, and also by other website analysis software, such as Google Analytics. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), access times and referring website addresses. This information is used by Keda Music Ltd to maintain and improve quality of our website user experience, and for general statistics regarding use of our website.
5.3. Google Analytics
We use Google Analytics to help us understand how visitors are using and engaging with our website. This again allows us to make improvements to our web services and your online experience. The Google Analytics tracking tool uses a number of cookies to collect information and report website usage statistics and does so without personally identifying individual visitors to Google or Keda Music Ltd.
6. Your right to object: how to opt out and unsubscribe
You always have a choice as to whether and how you want to receive communications about our content and services. Your permission is central to how we engage with you, for example, you will need to specifically opt-in to receive blog notifications from us.
6.1. To unsubscribe from our communications
If you ever want to change your contact preferences, or opt out of communications, you can do this at any time by clicking the “update my preferences” or “unsubscribe” link at the bottom of any email from us.
If you choose not to be contacted by us we will never send you marketing communications, but we may keep your details on a ‘suppression list’ to ensure you aren’t contacted.
You may also let us know via our general email email@example.com or at our address: Keda Music Ltd, CRL, The Shipping Building, 252 Blyth Road, Hayes, UB3 1HA, United Kingdom.
7. Legal bases for processing your personal data
Given that the majority of our engagement with our website visitors, subscribers and leads adheres to a permission-based, inbound philosophy, we will often rely on “consent” when using personal data that reaches us via our site. An example of this would be when you actively subscribe to receive our blog updates or newsletters or when you submit your data to download an eBook from us. In line with GDPR, we recognise that this consent needs to be freely given and unambiguous, so we will use language on those forms that is clear and easy to understand.
In some circumstances, we will collect and process your personal information using the “legitimate interest” legal processing basis. For instance, this might relate to an occasion where we offer you more personalised content on our website based on navigational information we’ve collected about your previous interaction with the site. Alternatively, if you’ve downloaded one of our eBooks or guides, we may occasionally send you further blog or content offers that we believe you may also find interesting or helpful. We hope that your interest in this type of tailored content would be a reasonable expectation on our behalf (in keeping with legitimate interest guidance), and remember, you can choose to opt out of these type of emails at any time (as described in section 6 above). This, we believe, would be a reasonable expectation – given the detailed information above – and would enhance your experience of our website. We may also rely on legitimate interest on those occasions where we conduct outreach marketing activities.
Sometimes, we will need to process your data as it is part of a contract which you have entered into. For instance, if you have booked a place at an event we are hosting or perhaps you have asked us to send you a proposal for how we might work together, then we will need to contact you to enable us to provide the relevant services under the agreement with you.
8. Your right to your personal information
Under the General Data Protection Regulation, you have the right to request a copy of the personal information we hold about you – your “right to access”. You also have the right to request that we erase any personal information we hold, where we have no compelling reason to continue processing this data.
If you wish to request this information or wish to exercise your “right to erasure”, please contact firstname.lastname@example.org or call 01234 262262. Once we have received and verified your information request we will respond or action your request within one month.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
8.3 Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
9. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
10. What we collect and store for our shop
In general, while you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
11. Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Tabla Notation Augmented Reality Application
During use of the app “Tabla Notation” the following information is sent by the Software to PTC Inc. (PTC), its affiliates and/or its service providers.
(i) Information about the end user’s devices such as:
- Make, model and firmware version of the user’s device
- Operating system name and version number of the user’s device
- Camera profile version
(ii) Information about the Software used to create the Developer Application such as:
- Vuforia API version
- Vuforia license keys for mobile and digital eyewear licenses
- Cloud Recognition client key for apps that utilize Cloud Recognition
(iii) Information about the Developer Application and its use such as:
- Application bundle ID
- Application version, for tracking application upgrades
- Application’s App Store ID recorded for Google Play Store
- Initial application session timestamp, for the first time an app is launched after being installed on a device
- Camera start and stop times. This is only recorded when the Vuforia app process is running.
- Vuforia application process start / stop / resume timestamps
- Recognition event timestamps
- Log Data file configuration defines frequency and file size of the log file to be transmitted to PTC
- Tracker state detected / tracking / lost timestamps
- Target created / destroyed timestamps
- Virtual button created / destroyed timestamps
- Virtual button pressed / released timestamps
(iv) The IP address used by the end user’s device for the purpose of inferring the country / region of use (but not the exact location).
(v) Images submitted with Cloud Recognition queries in order to match image for a Recognition event